Netagogo.com Return Policy
If at any time you are not happy with a phone card purchased online at Netagogo.com., we will work hard to remedy the situation. If you are experiencing technical difficulties with your international calling card – we will gladly contact the provider of your card on your behalf to resolve the issue.
FOR REFILLABLE CALLING CARDS:
You will always have the option to transfer a remaining balance from your calling card to a different type of calling card from a separate calling card provider.
If you purchased a refillable calling card and your PIN number expires – please contact us within 30 days of expiration to restore the balance of your card. We are unable to reactivate cards with PIN numbers that have been expired for more than thirty days, or were given out free of charge.
If you find that you are not satisfied with your calling card – we will gladly issue a full refund within 30 days of any refillable card purchase if the cardŐs PIN is unused. Partial refunds may be made on a case-by-case basis within 30 days of purchase, for refillable cards only.
FOR NON-REFILLABLE CALLING CARDS:
Calling cards that cannot be refilled online adhere to a strict ŇNO REFUNDÓ policy and cannot be returned.
Once you make a purchase you are bound to this refund policy regardless of whether your purchase is flagged for verification or not. A purchase which is flagged for verification by our system may be accepted without further verification, at any time, after it is reviewed by a member of our customer service department, if it meets our security requirements. A purchase which is flagged for verification by our system may also be refunded, at any time, after it is reviewed by a member of our customer service department, if it does not meets our security requirements.
Please contact our Customer Service if you have any questions regarding this return policy or if you are unsatisfied with your phone card and would like help in resolving any issues.